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TWC Extends Call Center Hours

Date: March 23, 2020

Media Contact: Cisco Gamez
Phone: 512-463-8556

                                                                        Saturday Assistance Also Now Available 

AUSTIN – The Texas Workforce Commission (TWC) is expanding hours of operation for its unemployment benefit services tele-center. In a response to an unprecedented call volume as a result of COVID-19, TWC tele-center hours will now be Monday through Friday 8:00a.m. to 6p.m. and Saturday 8:00 a.m. to 5:00p.m. 

Individuals seeking to file unemployment claims are asked to first begin their claim process through the unemployment benefit services online portal. Should the need arise to speak to a representative, claimants are then asked to call TWC unemployment services center at 800-939-6631. 

In response to a high number of PIN retrieval requests, TWC updated our PIN retrieval policy. PINs created prior to 2015 have been removed from the system effective March 22, 2020. Individuals needing to retrieve a PIN that was created prior to 2015 are asked to please login again online and reset their PIN. Please note, claimants who meet these requirements but have an overpayment will still need to call to retrieve their PIN. 

For workers affected by COVID-19, following Texas Gov. Greg Abbott’s instructions, TWC has waived the waiting week for Unemployment Benefits. The waiting week is the first payable week of an individual’s claim for Unemployment Benefits. Under normal circumstances, TWC cannot pay for the first week of a claim until an individual receives two times their weekly benefit amount and returns to full-time work or has exhausted their benefits. However, by waiving the waiting week, Gov. Abbott has provided the opportunity for TWC to provide immediate relief to Texans who need it. 

In addition to waiving the waiting week, TWC has exercised its authority under the Governor’s declaration of a Statewide Disaster to waive Unemployment Insurance work search requirements effective immediately. Previously to be eligible for unemployment benefits, applicants were required to register for work search on WorkinTexas.com and meet minimum number of work search activities per week. TWC is temporarily waiving these requirements to ensure all Texans can have access to resources when in need.

For more information about the application process, including a step by step guide to applying for benefits visit https://twc.texas.gov/jobseekers/unemployment-benefits-services.



The Texas Workforce Commission is a state agency dedicated to helping Texas employers, workers and communities prosper economically. For details on TWC and the services it offers in coordination with its network of local workforce development boards, call 512-463-8942 or visit www.texasworkforce.org. To receive notifications about TWC programs and services subscribe to our email updates.


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