Identity Verification - Unemployment Benefits

TWC uses ID.me to verify the identity of a person who filed a claim for unemployment benefits. If you did not file the unemployment claim, you must not use ID.me because that will verify the fraudulent claim.

TWC partnered with ID.me, an identity verification service, to verify claimant information and prevent unemployment benefits ID fraud. The process is fast, easy, and secure.

Most claimants can verify their identity using the ID.me self-service webpage. You will need to use a smart phone and submit photos of your:

1. An unexpired government-issued ID (driver license or passport).
2. Financial and utility records (credit bureaus, mobile phone providers, etc.).
3. Biometric verification (a photo of yourself, i.e. a "selfie" that matches the ID sent for #1).

You might not be able to have your identity verified using the self-service webpage if:

• The photos of your government-issued ID or your personal photo (selfie) are blurry or shadowed.
• If you have credit issues, such as no credit or frozen credit or your credit information is incorrect.
• Or if the phone number you submit is not associated with your name.

If you cannot use the self-service option, you may be able to verify your identity during a video conference call with ID.me. To verify your identity using a video call, you will need:

1. Two primary forms of valid, unexpired IDs.
2. A smart phone or tablet to take pictures.
3. A device that will allow you to join a video call, such as a computer with a webcam and microphone or a phone with a camera.
   1. For the video call, you will need to upload pictures of your IDs, take a photo of yourself (selfie) and submit it, and be able to answer some questions verbally.

Tutorials and Instructions from ID.me:

• Verifying Your Identity for Unemployment Benefits with ID.me
• Verifying Your Identity on an ID.me Video Call
• Technical Requirements to Verify Your Identity
• Granting Permission to Use Your Device's Camera
• Updating Your Web Browser