Contact Information

Contact TWC

Our standard business days and hours are Monday to Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Our online services are available 24/7.

Online services may not be available during our regularly scheduled maintenance time beginning the second Saturday of each month from 7:00 p.m. to 7:00 a.m. the next day.

I have a question, comment, concern about TWC

Contact Customer Relations: 800-628-5115
Email: ombudsman@twc.texas.gov

Please contact me

Want us to contact you?
Fill out a contact request form and we will contact you.

I need help with your website

Report broken links: webadmin@twc.texas.gov

Mailing Address

Texas Workforce Commission
P.O. Box 149137
Austin, Texas 78714-9137

Physical Address

Texas Workforce Commission
101 E 15th Street
Austin, Texas 78778

Return to Top

I need help logging into my account

Unemployment Benefits Services
Login and technical support: 800-939-6631

Unemployment Tax Services
Login and technical support: TaxUTRaccesshelp@twc.texas.gov

WorkInTexas.com
Login and technical support

Return to Top

I need Unemployment Benefit Services

Login to Your UBS Account

Speak with a customer service representative:

Tele-Center: 800-939-6631
Tele-Center: 866-274-1722 (Employers only hotline)
Hours: 7 a.m. to 7 p.m. Monday to Friday 

Call our automated phone system:

Tele-Serv: 800-558-8321
Hours: General information is available 24/7
Claim status and payment request options are available daily 7:00 a.m. to 6:00 p.m.

General UI questions and help with your benefits: ui.ombudsmen@twc.texas.gov

Return to Top

I need Unemployment Tax Services

Login to Your UTS Account

Speak with a customer service representative:

Businesses & Employers: 800-832-9394 (select option 1) or 512-463-2699

General UI Tax questions and help: tax@twc.texas.gov

Visit our Unemployment Tax Contact Information page to find specific tax departments and their contact information.

Return to Top

I need the Unemployment Insurance Appeals Department

Read about the appeals process before reaching out to avoid unnecessary delays.

Appeals Department: 512-463-2807
Email: appeals@twc.texas.gov

Appeal Tribunal: 512-463-2807
Email: appeals.status@twc.texas.gov

Commission Appeals: 800-432-4218
Email: commission.appeals@twc.texas.gov

You can check your appeals status at any time by Logging into Your UBS Account

Return to Top

I need the Overpayments Department

Read about the Benefits Overpayment Collections Unit before calling or emailing.

Contact the Overpayment Collections Unit for any questions about repaying the overpayment, requesting a change to the payment schedule, getting the balance of your overpayment, warrant holds, Treasury Offset Program notices, or a Notice of Assessment.

Phone: 512-936-3338

Email: special.colloverpay@twc.texas.gov

Return to Top

I need Vocational Rehabilitation Services

Speak with a customer service representative: 800-628-5115 (option 3)

General VR questions and help: vr.office.locator@twc.texas.gov

Vocational Rehabilitation Business Relations: 512-284-0057

General VR Business questions and help: vrbusinessrelations@twc.texas.gov

Return to Top

I need Child Care information

Visit our Child Care & Early Learning Services page to learn about the programs and services we offer.

Phone: 2-1-1

Use the Texas Child Care Solutions Contact Form to receive help.

Return to Top

Contact your local Workforce Solutions Office

Get help with job training, job searches, resumé and job application preparation, child care assistance, employer services, and so much more.

All services provided at your local Workforce Solutions Office are free.

There are 28 Workforce Development Boards that oversee the Workforce Solutions Offices.

Return to Top

Report Fraud

Make a Fraud Report Online

Fraud Hotline: 800-252-3642
Hours: available 24/7

If you want to remain anonymous, please use the hotline.

Report fraud by email: twc.fraud@twc.texas.gov

Return to Top

Make an Open Records Request

Before you make a request, please read our guidelines and policies.

Make an Open Records Request Online

For all other Open Records questions and help: open.records@twc.texas.gov

Public Information Coordinator: 512-463-2422

Return to Top

I need Labor Market information

Visit the Labor Market and Career Information website to find the latest information on labor market research, wage data, job and career planning tools and so much more!

Labor Market and Career Information: 866-938-4444

Email: lmci.users@twc.texas.gov

Return to Top

Contact Executive Department Staff

Visit our Executive Staff page for a list of all our division heads.

Fill out our Contact Executive Staff form to contact executive department staff.

Return to Top

Contact the Commissioner's Office

Visit our Commissioners page for information about our three commissioners.

Chairman and Commissioner Representing the Public
Email: opc@twc.texas.gov

Commissioner Representing Labor
Phone: 800-832-2829
Email: laborinfo@twc.texas.gov

Commissioner Representing Employers
Phone: 800-832-9394
Email: employerinfo@twc.texas.gov

Return to Top

Accessibility for People with Disabilities

If you have a disability related to vision, hearing, or mobility, send an email to accessibility@twc.texas.gov with comments or requests for improving our website.

Return to Top